At Fashion Open Studio, we are committed to ensuring you are completely satisfied with your purchase. If you need to return or exchange an item, we offer a straightforward and hassle-free process.

1. General Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

Timeframe: You must initiate your return or exchange request within 30 days of receiving your order.
Product Condition: The product must be unused, unwashed, and in its original condition, with all tags and packaging intact. Any product that has been worn, washed, or damaged will not be eligible for return or exchange.
Receipt or Order Confirmation: You must have proof of purchase, such as your order confirmation email or receipt.
Return Request: Please contact our customer support team at [email protected] to begin the return or exchange process.

2. Product Return for Wrong or Damaged Goods

If you received a wrong, damaged, or faulty product, we will offer a free return and a replacement at no charge or issue a refund, depending on your preference.

Return Eligibility for Damaged/Wrong Goods:

Timeframe: You must report the issue within 7 days of receiving the item.
Product Condition: The item must be returned in original condition with all packaging and accessories intact.
Proof: We require photos of the product and packaging showing any defects, damage, or wrong product received.
Replacement: If the product is damaged or incorrect, we will issue a replacement at no extra charge.

How to Request a Return for Damaged or Wrong Goods:

Contact Us: Email our support team at [email protected] with your order number and photos of the damaged or incorrect item.
Return Instructions: Once your request is reviewed and approved, we will provide you with a Return Authorization Number (RAN) and a return shipping label.
Return the Product: Return the item using the shipping label provided. Ensure the product is in its original condition.
Refund or Replacement: Once the product is returned, we will process a refund using your original payment method or send a replacement at no charge, depending on your preference.

Refund Process: Refunds will be processed within 7-10 business days after we receive the returned product.

3. Exchange for Incorrect Size

You can request an exchange for the correct size if you received the wrong size.

Exchange Eligibility:

Condition: The item must be unused, unwashed, and original, with tags and packaging intact.
Timeframe: You must request an exchange within 30 days of receiving the item.
Proof: You must provide your order number and photos of the product, including size labels or tags.

How to Request an Exchange for Size:

Contact Us: Contact our customer service at [email protected] with your order number, the item details, and the correct size you’d like to exchange for.
Return Instructions: If applicable, we will issue a Return Authorization Number (RAN) and a return shipping label.
Return the Item: Return the item using the provided return label. Ensure the product is in original, unused condition.
Exchange Process: Once we receive the returned item, we will send you the correct size at no extra charge, subject to availability.

If the requested size is out of stock, we will provide you with the option to choose an alternative or issue a refund.

4. Non-returnable Items

The following items are not eligible for return or exchange:

Sale or clearance items
Customized or personalized products
Hygiene-sensitive products, such as swimwear, underwear, or accessories (unless damaged or defective)
Gift cards and e-gift cards
Digital products, such as downloadable files or e-books

5. Restocking Fee

We do not charge a restocking fee for returned or exchanged items.

Need Help?

If you have any questions or need assistance with a return or exchange, please contact our customer support team at [email protected]. We’re here to help!

Important Notes:

Return shipping costs: Customers are responsible for the return shipping costs, except in cases where the return is due to a defective or incorrect product.
Processing Time: Please allow 7-10 business days for your return to be processed and for the refund or exchange to be issued.
Condition of Returned Products: Products must be returned in original, unused condition with all tags and packaging intact. If items are returned in a used or damaged condition, we reserve the right to refuse the return or exchange.