Refund Policy

At Fashion Open Studio, we want to make sure that you are completely satisfied with your purchase. If you receive an incorrect, damaged, or faulty item, we will make it right by offering a refund or replacement at no charge.

We offer refunds in the following cases:

  1. Wrong, Damaged, or Faulty Goods
  2. Wrong Size Received
  3. Lost Items
  4. Cancellation of Orders

1. Wrong, Damaged, or Faulty Goods

If you receive a damaged,ย faulty, orย incorrectlyย delivered product, we want to resolve the issue as quickly as possible.

Refund Eligibility:

  • Condition of the Product: The item must be returned in its original condition, including all packaging, tags, and accessories, if applicable.
  • Timeframe: You must report the issue within 7 days of receiving the product.
  • Proof: We require photos of the faulty or damaged product and packaging to assess the condition and expedite the process.

How to Request a Refund for Damaged/Faulty Goods:

  1. Contact Us: Email our customer support team at [email protected], describing the issue and providing your order number.
  2. Submit Photos: Include clear photos of the product, packaging, and any damage or faults.
  3. Return Instructions: Once your refund request is approved, we will issue a return shipping label and a Return Authorization Number (RAN).
  4. Return the Item: Use the return label to send the product back to us. The product must be returned in its original condition for a refund to be issued.

Refund Process: Once we receive the returned product, we will process your refund using the original payment method. Refunds for damaged or faulty items will typically be processed within 7-10 business days after receiving the product. Depending on your payment provider, the refund may take additional time to appear in your account.

2. Wrong Size Received

If the product size you received is incorrect and differs from what you ordered, you are eligible for a refund or exchange.

Refund Eligibility:

  • Condition of the Product: The item must be unused, unwashed, and original, with all tags and packaging intact.
  • Timeframe: You must notify us within 7 days of receiving the wrong size.
  • Proof: We require a description of the order error and clear photos showing the tag and size label on the product.

How to Request a Refund for Wrong Size:

  1. Contact Us: Contact our customer service at [email protected] and provide your order number, product details, and description of the sizing issue.
  2. Submit Photos: Send us photos of the product, including any size labels and tags, for verification.
  3. Return Instructions: We will issue a return shipping label and a Return Authorization Number (RAN) upon approval.
  4. Return the Item: Return the item using the provided return label. The item must be unused and in original condition for a refund to be issued.

Refund Process: Once the returned item is inspected and verified, we will process a refund to the original payment method within 7-10 business days.

3. Lost Items

If your order is lost in transit, we understand how frustrating this can be. We are here to assist in resolving the issue.

Refund Eligibility:

  • Condition of the Product: Since the item is lost, we cannot inspect it, but we will verify shipping details with the carrier.
  • Timeframe: You must notify us within 7 days of the expected delivery date to report a lost item.
  • Proof: Provide the order number and any relevant shipping information to confirm the item is lost.

How to Request a Refund for Lost Items:

  1. Contact Us: Notify our support team at [email protected] within 7 days of your expected delivery date.
  2. Shipping Confirmation: Provide us with the tracking number and shipping details for verification.
  3. Carrier Investigation: We will initiate an investigation with the carrier to confirm if the item was lost in transit.
  4. Refund Process: Once the investigation is completed and the carrier confirms the lost item, we will process your refund using the original payment method.

Refund Process: Once confirmed that your item is lost, your refund will be processed to the original payment method within 7-10 business days.

4. Cancellation of Orders

If you decide to cancel your order before it has been shipped, we are happy to provide a full refund.

Refund Eligibility:

  • Timeframe: You must request a cancellation within 24 hours of placing your order. Orders cannot be cancelled once they have been processed or shipped.
  • Proof: No additional proof is required for cancellations; it is just confirmation of your request.

How to Request a Cancellation and Refund:

  1. Contact Us: Immediately email our support team at [email protected] with your order number, requesting a cancellation.
  2. Confirmation: If the order has not yet shipped, we will process the cancellation and issue a full refund.
  3. Refund Process: Once cancelled, the refund will be issued to the original payment method within 7-10 business days.

General Refund Conditions

Refunds will not be processed for:

  • Sale or clearance items.
  • Customized or personalized products.
  • Hygiene-sensitive products such as swimwear, underwear, or accessories (unless damaged or defective).
  • Digital products such as downloadable files, e-books, or gift cards.

Need Assistance?

If you have any questions or concerns about your refund request, our customer support team is here to assist you. Please contact us at [email protected], and we’ll guide you through the process.